9 Vocabulary

SMARTPHONE FEATURES

battery life

budget model

child-safe

device

feature

good value

GPS monitoring system

high-quality

lens

mapping softeare

office apps

protective case

remotely

shatterproot

speakerphone

water-resistant

zoom control

SMARTPHONE APPS

activate

allow

appear

breaking news

characters

face-to-face

followers

foreign language

free

keep in touch

landine

low rates

navigate

packet data

recipient

settings

share

tap

translate

tweet

voice message

Extra

ariplane mode 

Android

charger

contacts

dispaly

iOS

lock code

memory expansion

reception

ringtone

selfie mode

SIM card

speed dial

swipe

voice dialing

Wifi hotspot

CARACTERÍSTICAS DEL TELÉFONO INTELIGENTE

duración de la batería

modelo de presupuesto

seguro para niños

dispositivo

característica

buen valor

sistema de monitoreo gps

alta calidad

lente

software de mapeo

aplicaciones de oficina

Estuche protector

remotamente

destrozar

altavoz

resistente al agua

control de zoom

APLICACIONES PARA TELÉFONOS INTELIGENTES

activar

permitir

aparecer

noticias de última hora

caracteres

cara a cara

seguidores

idioma extranjero

gratis

mantenerse en contacto

telefono fijo

Bajas tasas

navegar

de paquetes de datos

recipiente

ajustes

compartir

pulsar

traducir

twetegar

mensaje de voz

Extra

modo avión

Androide

cargador

contactos

mostrar

iOS

codigo bloqueado

expansión de memoria

recepción

tono de llamada

modo selfie

tarjeta SIM

de marcación rápida

golpe fuerte

marcación por voz

Punto de acceso wifi

 A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's adminitrative assistant al Compusafe.

B: Hello, Mark. Waht can I do for you?

A: well, unfortunately Mrs Marsden is ill, so she won't be at workfor thee days

B: oh, i'm sorry to hear that

A: the problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B:

 5

2 a. a meeting

3 b. arrangements

1 c. up

4 d. a presentation

6 e. place

5 f. your calandar

6

1: No, i'm afraid i'll be tied up all day

2: Just a moment, i'll check the calendar.

3: Yes, all the members of the customer relations department.

4: I'm sorry. i already have something planned.

5: Let's look for another date that is convenient for us both.

6: You'll learn a lot of essential information.

7: Not yet, I have to check when Ms Carson is available.

8: Don't worry. We can rearrange for another day.

7

1: video conference

2: sharp

3: light refreshments

4: equipment

5: pack

6: break

8

1: time

2: busy

3: o clock late

4: 

5:free

6:stop

CUSTOMER

 A. CUSTOMER: YOUNESS

NAME OF COMPANY: SNOOP-TECH

CUSTOMER NOMBER: SNZ0098098

NAME OF CONTACT PERSON: YOUNESS

INVOICE NUBER: 008976

PRODUCT: GT 670

UNDER WARRANTY UNTIL: 1 YEAR 

CUSTOMER'S COMPLAINT: THE GRAPHIC CARD DOESN'T WORK

B: HELLO SNOOP-TECH WITH YOU, HOW CAN I HELP YOU?

A: EMMM THE GRAPHIC CARD THAT YOU SOLD FOR US DOESN'T WORK. THIS SERVICE WAS VERRY BAD.

B: GIVE ME MORE DETAIL ABOUT THE PROBLEM.

A:WHEN I INSTALED THE GRAPHIC CARD ON MY PC, THE GT 670 DOESN'T WORK

B: IM SORRY TO HEAR THAT. WHATS YOUR COSTUMER NUMBER.

A: SNZ0098098

B: OK GREAT. ARE THE GRAPHIC CARD UNDER WARRANTY?

A: YES, THE WARRANTY ARE COVERED FOR 1 YEAR

B: NICE, YOU WANT TO RETURN THE PRODUCT AND RECEIVE COMPENSATION?

A: NO THANKS THE SERVICE WAS VERY UGLY AND I WIOLL NEVER BUY FROM YOUR COMPANIES

B: OOH, WILL LOSE A COSTUMER ABOUT THAT, WE ARE SORRY ABOUT THE PROBLEM.

A: BYE

B: BYE 

MINI DIALOGUES

1. THANK YOU FOR CALLNG WORRLD OF COMPUTERS. HOW CAN I HELP YOU?

HELLO. I'M INTERESTED IN PURCHASING A NUMBER OF LAPTOS OR TABLETS. WE NEED THEM FOR OUR SCHOOL.

PLEASE HOLD THE LINE. I'LL PUT YOU THROUGH TO OUR SALER AND MERKETING.

IT'S MRS SIMPSON.

GRACIAS POR CONVOCAR AL MUNDO DE LAS COMPUTADORAS. ¿LE PUEDO AYUDAR EN ALGO?

HOLA. ME INTERESA COMPRAR VARIOS PORTÁTILES O TABLETS. LOS NECESITAMOS PARA NUESTRA ESCUELA.

POR FAVOR MANTENER LA LINEA. TE PASAREÉ CON NUESTRO SALER Y MERKETING.

Es la señora Simpson.

2. GOOD MORNING. MAY I ASK WHAT THE PROBLEM IS, PLEASE?

YES, I THINK I'VE BEEN OVERCHARGED FOR THE SCANNERS WE ORDRED.

I'M SORRY ABOUT THAT.WHAT'S YOUR COSTONAR, PLEASE?

IT'S SP1289

OK, HOLD ON AND I'LL PUT YOU THROUGH TO THE ACCOUNTS DEPARTMENT. THEY'LL BE WITH YOU SHORTLY.

BUEN DÍA. ¿PUEDO PREGUNTAR CUÁL ES EL PROBLEMA, POR FAVOR?

SÍ, CREO QUE ME COBRARON DE MÁS POR LOS ESCÁNERES QUE PEDIMOS.

LO SIENTO. ¿CUÁL ES TU COSTONAR, POR FAVOR?

ES SP1289

OK, ESPERA Y TE PASARÁ CON EL DEPARTAMENTO DE CUENTAS. ESTARÁN CON USTEDES EN BREVE.

3. HELLO. I'M CALLING BECAUSE I'VE GOT A PROBLEM WITH ONE OF THE HEATSINKS YOU SENTENES US

I'M SORRY TO HEAR THAT. CAN YOU DESCRIBE THE PROBLEM, PLEASE?

WHEN I START THE COMPUTER, IT DOSEN'T TURN ON.

OH, I SEE. PLEASE HOLD THE LINE AND I'LL PUT YOU THROUGH TO THE IT MAINTENANCE DEPARTMENT. I'M SORRY THE LINE IS BUSY RIGHTT NOW. LEST ME TAKE YOUR NAME AND NUMBER. I'LL GET A THCHNISIAN TO GET BACK TO YOU.

HOLA. LLAMO PORQUE TENGO UN PROBLEMA CON UNO DE LOS DISIPADORES QUE NOS SENTAS

SIENTO ESCUCHAR ESO. ¿PUEDES DESCRIBIR EL PROBLEMA, POR FAVOR?

CUANDO INICIO LA COMPUTADORA NO SE ENCIENDE.

AH, CLARO. POR FAVOR, ESPERE LA LINEA Y LO PONDRÉ CON EL DEPARTAMENTO DE MANTENIMIENTO DE TI. LO SIENTO, LA LÍNEA ESTÁ OCUPADA AHORA MISMO. PARA QUE NO TOME TU NOMBRE Y NÚMERO. Haré que un técnico se comunique con usted.

 PHONE CALLS

as soon as possible

avoid

be careful

caller

contact

dial a number

engaged

extension number

no reply

on the line

professional

put you through

remind

repeat

ring back

speak up 

state

wrong number

TRANSLATE 

el més aviat possible

evitar

ves amb compte

persona que truca

contacte

marca un número

compromesa

número d'extensió

cap resposta

a la linia

professional

fer-te passar

recordar

repetir

torna a trucar

parlar alt

estat

número incorrecte

vocabulary builder

TROUBLESHOOTING

control panel- panel de control

loose connection-perdida de conexión-

mute box-caja de silencio

no signal message-mensaje sin señal

power button-botón de encendido

volume control-control del volumen

VERBS

freeze-congelar

log off-desconectarse

make sure-Cerciorarse

press and hold-presione y mantenga

reconnect-reconectar

reinstall-reinstalar

reopen-reabrir

replace-reemplazar

restart-Reanudar

shut down-cerrar

TROUBLESHOOTING

anti-virus software-software antivirus

back up-respaldo

follow instructions-seguir instrucciones

lose-perder

password-contraseña

recover-recuperar

PLACES AROUND TOWN

airport-aeropuerto

department store-grandes almacenes

entrance-entrada

exit-salida

factory-fábrica

ground floor-planta baja

library-biblioteca

lift-elevar

off-site-Fuera del sitio

on-site-en el sitio

post office-oficina de correos

reception-recepción

shopping centre-centro comercial

sports centre-centro deportivo

stairs-escaleras

train station-estación de tren

DIRECTIONS

at the end of the corridor-al final del pasillo

go straight-Siga derecho

on your left/right-a tu izquierda/derecha

opposite-opuesto

turn left/right-Voltee izquierda derecha