5

2 a. a meeting

3 b. arrangements

1 c. up

4 d. a presentation

6 e. place

5 f. your calandar

6

1: No, i'm afraid i'll be tied up all day

2: Just a moment, i'll check the calendar.

3: Yes, all the members of the customer relations department.

4: I'm sorry. i already have something planned.

5: Let's look for another date that is convenient for us both.

6: You'll learn a lot of essential information.

7: Not yet, I have to check when Ms Carson is available.

8: Don't worry. We can rearrange for another day.

7

1: video conference

2: sharp

3: light refreshments

4: equipment

5: pack

6: break

8

1: time

2: busy

3: o clock late

4: 

5:free

6:stop

CUSTOMER

 A. CUSTOMER: YOUNESS

NAME OF COMPANY: SNOOP-TECH

CUSTOMER NOMBER: SNZ0098098

NAME OF CONTACT PERSON: YOUNESS

INVOICE NUBER: 008976

PRODUCT: GT 670

UNDER WARRANTY UNTIL: 1 YEAR 

CUSTOMER'S COMPLAINT: THE GRAPHIC CARD DOESN'T WORK

B: HELLO SNOOP-TECH WITH YOU, HOW CAN I HELP YOU?

A: EMMM THE GRAPHIC CARD THAT YOU SOLD FOR US DOESN'T WORK. THIS SERVICE WAS VERRY BAD.

B: GIVE ME MORE DETAIL ABOUT THE PROBLEM.

A:WHEN I INSTALED THE GRAPHIC CARD ON MY PC, THE GT 670 DOESN'T WORK

B: IM SORRY TO HEAR THAT. WHATS YOUR COSTUMER NUMBER.

A: SNZ0098098

B: OK GREAT. ARE THE GRAPHIC CARD UNDER WARRANTY?

A: YES, THE WARRANTY ARE COVERED FOR 1 YEAR

B: NICE, YOU WANT TO RETURN THE PRODUCT AND RECEIVE COMPENSATION?

A: NO THANKS THE SERVICE WAS VERY UGLY AND I WIOLL NEVER BUY FROM YOUR COMPANIES

B: OOH, WILL LOSE A COSTUMER ABOUT THAT, WE ARE SORRY ABOUT THE PROBLEM.

A: BYE

B: BYE 

MINI DIALOGUES

1. THANK YOU FOR CALLNG WORRLD OF COMPUTERS. HOW CAN I HELP YOU?

HELLO. I'M INTERESTED IN PURCHASING A NUMBER OF LAPTOS OR TABLETS. WE NEED THEM FOR OUR SCHOOL.

PLEASE HOLD THE LINE. I'LL PUT YOU THROUGH TO OUR SALER AND MERKETING.

IT'S MRS SIMPSON.

GRACIAS POR CONVOCAR AL MUNDO DE LAS COMPUTADORAS. ¿LE PUEDO AYUDAR EN ALGO?

HOLA. ME INTERESA COMPRAR VARIOS PORTÁTILES O TABLETS. LOS NECESITAMOS PARA NUESTRA ESCUELA.

POR FAVOR MANTENER LA LINEA. TE PASAREÉ CON NUESTRO SALER Y MERKETING.

Es la señora Simpson.

2. GOOD MORNING. MAY I ASK WHAT THE PROBLEM IS, PLEASE?

YES, I THINK I'VE BEEN OVERCHARGED FOR THE SCANNERS WE ORDRED.

I'M SORRY ABOUT THAT.WHAT'S YOUR COSTONAR, PLEASE?

IT'S SP1289

OK, HOLD ON AND I'LL PUT YOU THROUGH TO THE ACCOUNTS DEPARTMENT. THEY'LL BE WITH YOU SHORTLY.

BUEN DÍA. ¿PUEDO PREGUNTAR CUÁL ES EL PROBLEMA, POR FAVOR?

SÍ, CREO QUE ME COBRARON DE MÁS POR LOS ESCÁNERES QUE PEDIMOS.

LO SIENTO. ¿CUÁL ES TU COSTONAR, POR FAVOR?

ES SP1289

OK, ESPERA Y TE PASARÁ CON EL DEPARTAMENTO DE CUENTAS. ESTARÁN CON USTEDES EN BREVE.

3. HELLO. I'M CALLING BECAUSE I'VE GOT A PROBLEM WITH ONE OF THE HEATSINKS YOU SENTENES US

I'M SORRY TO HEAR THAT. CAN YOU DESCRIBE THE PROBLEM, PLEASE?

WHEN I START THE COMPUTER, IT DOSEN'T TURN ON.

OH, I SEE. PLEASE HOLD THE LINE AND I'LL PUT YOU THROUGH TO THE IT MAINTENANCE DEPARTMENT. I'M SORRY THE LINE IS BUSY RIGHTT NOW. LEST ME TAKE YOUR NAME AND NUMBER. I'LL GET A THCHNISIAN TO GET BACK TO YOU.

HOLA. LLAMO PORQUE TENGO UN PROBLEMA CON UNO DE LOS DISIPADORES QUE NOS SENTAS

SIENTO ESCUCHAR ESO. ¿PUEDES DESCRIBIR EL PROBLEMA, POR FAVOR?

CUANDO INICIO LA COMPUTADORA NO SE ENCIENDE.

AH, CLARO. POR FAVOR, ESPERE LA LINEA Y LO PONDRÉ CON EL DEPARTAMENTO DE MANTENIMIENTO DE TI. LO SIENTO, LA LÍNEA ESTÁ OCUPADA AHORA MISMO. PARA QUE NO TOME TU NOMBRE Y NÚMERO. Haré que un técnico se comunique con usted.